DMP Frequently Asked Questions

What happens if a creditor doesn't reply to the holding letter?
Either ring the creditor and ask for up to date information or use the balance quoted on the most recent letter from the creditor.
What happens if the creditor refuses the offer of payment?
1. Ask the creditor to reconsider the offer as being affordable and based on accepted figures for expenditure.
2. Commence payments as offered, preferably by standing order.
What happens if my circumstances change?
Prepare a revised Financial Statement showing the change in circumstances and send it to creditors with a letter explaining the reasons for the change. We have an example letter here that you can use.
What happens if the creditor queries amounts of expenditure?
1. Explain any amounts that might be high for a specific reason eg special diet for a disability.
2. Inform the creditor that expenditure for housekeeping, travel telephone are within the money advice guideline figures ie meet the requirements of the Standard Financial Statement.
What happens if a creditor issues a County Court claim?
1. Seek advice if needed
2. Complete the form taking a copy and keep safe for future reference
3. Return the form within the specified time limit preferably by recorded delivery so you have proof that has been sent and received
4. Use the information you have inputted on this website regarding income, expenditure and creditors to complete the form and make the offer as per the Financial Statement.
What happens if the debt is passed to a collector?
1. You will need to contact the new collector with details of income, expenditure and offer of payment
2. Send them a Financial Statement and if already making payment, transfer payments to the new collector
Is there any help available if I am struggling to use the DMP on this website?
1. Ring the debt helpline: 01246 562013 - Monday 9am - 1pm or Thursday 2pm - 6am
2. Ring our general helpline: Freephone 0808 2505702 - Monday to Friday 10am - 2pm
3. Visit the bureau or outreach sessions
What happens if the Financial Statement shows that I have insufficent income to meet essential expenditure?
1. Seek advice as to whether you can increase your income.
2. Look at any economies you might be able to make.
3. If this is a short term problem, explain this to creditors, or they may refuse the offer on the basis that it will not be sustainable. They may also believe the Financial Statement is not accurate.
Can a collector come into my property and take goods?
1. A collector does not have any right of entry.
2. They also do not have powers to take goods - this power is vested in bailiffs if they have followed certain procedures.